shipping policy.
DELIVERY & SHIPPING METHODS.
Australia:
Carrier: Australia Post Express
Delivery Time: 2-7 business days from dispatch
Tracking: Provided via email upon dispatch
Signature Required: Yes
New Zealand:
Carrier: Australia Post
Delivery Time: 7-14 business days from dispatch
Tracking: Provided via email upon dispatch
Signature Required: Yes
International (Excl. United States):
Carrier: DHL Express
Delivery Time: 7-12 business days
Tracking: Provided via email upon dispatch
Signature Required: Yes
SHIPPING COSTS.
Domestic Orders:
Orders over $500 AUD qualify for free express shipping.
Orders under $500 AUD will have shipping costs calculated at checkout based on location.
International Orders:
Shipping costs are calculated at checkout based on destination.
Please note that import duties, taxes, and customs fees may apply depending on the destination country. These costs are the responsibility of the customer.
United States: Please note due to current tariff regulations, we are unable to ship orders to the United States at this time. We apologize for any inconvenience and appreciate your understanding.
PRODUCTION & DISPATCH TIMES.
Made-to-Order Pieces:
Each piece is handcrafted upon order, with a 4-6 week production time before shipping.
Ready-to-Ship & One-of-a-Kind Pieces:
Dispatched the next business day after order placement.
Custom Pieces:
Lead times are typically 6-8 weeks from order placement, as discussed prior with the client
ADDITIONAL INFORMATION.
Order Tracking:
You will receive a tracking number via email once your order has shipped.
Shipping Address:
Please ensure your shipping address is correct to avoid delays or misdeliveries
Delivery Delays:
While we aim for timely delivery, delays due to external factors (e.g., carrier issues, extreme weather) may occur.
Origin of Many cannot be held responsible for lost parcels due to incorrect input of address, customer failed to collect or failed delivery attempts.
For any shipping-related inquiries, please contact us.